Guest Services Archives - Page 2 of 2

Benefits of Choosing a Last Key Vacation Rental

Choosing where to stay is an important part of the vacation planning process. It sets the stage for the whole vacation. While many travelers immediately think of staying in a hotel, others have discovered the benefits of choosing a Last Key Vacation Rental. Here are a few of the benefits:

Ability to cook meals at home – Each Last Key Vacation Rental comes with a fully-equipped kitchen. Although eating out is a highlight of most vacations, it can get expensive. You’ll actually save money by stocking the fridge with groceries and making a few meals at home.

More Privacy – Enjoy an entire home all to yourself! Our vacation rentals offer a much more intimate setting than you’ll find at any hotel or BnB. Private features such as porches, balconies, and pools can really make a big difference.

Pets Welcome – A family vacation is not complete without every member of the family. A large portion of the homes in our inventory allow Pets, so bring your furry friends with you to paradise!

Luxurious Amenities – All of our rental homes come equipped with a washer and dryer, towels and linens, flat screen TVs and high speed WiFi throughout. And a majority of our properties also have a Pool and/or Jacuzzi for guests to enjoy.

More Space – For those traveling with large groups, space is an important factor. Most hotel rooms can only accommodate a few people. This is not the case for our rental homes, we have homes that can house up to 16 people under one roof!

Enjoy comforts of home – They call it a ‘home away from home’ for a reason. Each of our rental properties has been meticulously decorated in a way that makes you feel like you’re relaxing at home… on an island.

Unrivaled Guest Services – Missing a Front desk staff? Our Guest Services Coordinators outshine any Front desk staff around. They meet our guests at their home upon arrival and are on call 24-7 to address all guest needs. We also have a full-time Concierge Service to set up bike rentals, fishing charters, excursions, etc.

Experience the benefits of staying at a Last Key Vacation Rental for yourself by emailing us at rentals@lastkeyrealty.com or call our Office at (305) 292-6266 to speak to one of our reservationists!

Our way of saying: Welcome to Paradise!

Have you ever hoped to have that perfect vacation of a lifetime? If so, what would you say would be the key to making that trip so memorable? Time and time again, travelers will agree that highly personalized and friendly customer service is the key to a dream vacation. We all want to be made to feel special. At Last Key Realty, that is our mission statement.

Welcome Gift Basket

Welcome Gifts

Last Key Realty is unique in the world of vacation home management. We maintain the highest level of staffing for guest services of any management company in Key West: Each of our Guest Services Coordinators is limited to managing no more than 20 homes. Their top priority is to make each and every guest always feel welcome, relaxed and comfortable in their new home away from home in beautiful Key West!

A very important duty of each GSC is to get to know our guests as best we can before they arrive. With valuable information gleaned through emails and phone calls we can then provide a personalized and unique welcome gift for each arriving guest. Info and tid-bits such as “It’s our anniversary!” or “Can’t wait to soak up some Vitamin Sea!” or “Celebrating a 50^th Birthday!” are used as clues for finding the perfect gift that’s waiting for each guest upon arrival.

As part of our recently implemented a Welcome Gift program, we’ve teamed up with local businesses to offer unique and exciting goodies such as fresh cut tropical flowers, Key West inspired cooking spices, and exclusive offers on spa services and boutique shopping.

Welcome Gift - Rum & Coca-Cola Welcome Gift - KW Spices

Champagne on ice, a key lime pie, party hats and balloons for celebrating or maybe a beach bag stocked with sunscreen, koozies and other beach day necessities are just a few more examples of how Last Key Realty tailors the dream vacation for each and every one of our guests.

Welcome Gift - Key Lime Pie Guest Book & Welcome Gift

Experience a Last Key Vacation Rental for yourself by booking your Key West Vacation directly through our website, or send an inquiry email to rentals@lastkeyrealty.com. And let us welcome you to Paradise in a way that only we can.

October 2016 Review/Photo of the Month

Each month we select a memorable guest review or photo to win a $100 cash card. Our October 2016 winner is the Sheldon Family, who stayed with us at :: THE CAPTAIN’S ANNEX :: We received a lovely 5-star review of their experience vacationing with us and they even submitted a Family Photo of themselves enjoying the home. Thank you for sharing!

Seeing these amazing moments of our guests’ vacations just reminds us how lucky we are to do what we do and to live in such a magical place. For future guests, send us a photo/video of your time on vacation and/or submit your memorable review of your stay to be entered for a chance to win a $100 cash card.

September 2016 Review/Photo of the Month

Each month we select a memorable guest review or photo to win a $100 cash card. Our September 2016 winner is the Spalding Family, who stayed with us for a month at :: ISLA MOMENTOS :: They were kind enough to share some lovely photos of themselves enjoying their time in Key West and the rental home, as well as submitting an excellent 5-star review online.

Seeing these amazing moments of our guests’ vacations, and hearing that we’ve successfully done our job of enhancing guest experiences reminds us just how lucky we are to be doing what we do and to live in such a magical place.

For our future guests, send us a photo or video of your time on vacation and be sure to submit your memorable review about your stay to be entered for a chance to win a $100 cash card. You may be next month’s winner!

Guest Services Coordinators: Your Home Includes A Host

At Last Key Realty, our Guest Services Coordinators are the face of our brand. They are a personal contact for our guests throughout the entire vacation process. From the moment you arrive in Key West until the time you leave, our Guest Services Coordinators are responsible for making sure your vacation is as rich and enjoyable as possible.

After your reservation has been finalized, your Guest Services Coordinator makes first contact with the you via a “Welcome Letter”. This initial letter provides our guests with an agenda of what to expect from that moment leading up to the time of your arrival. The next step is fulfilling any guest requests or special accommodations in preparation for guest arrival. This could include any number of preparations depending on your particular request. Whether it be converting beds to a certain configuration, shopping for the groceries you requested to be ready upon your arrival, or simply answering questions about Key West that may come up as you make your plans and start to pack. Here is basically where all of the behind the scenes action occurs.

Now comes the fun part… guest arrival! Your arrival is really an “event” for us. We are planning not only to welcome you to a meticulously prepared vacation home, but also to kick off your vacation itself in the best way we can. We cut out the “go to an office to pick up a key” step in your valuable arrival timeline and ask you to head straight to your vacation home, where your Guest Services Coordinator will meet you for check-in. Each Guest Services Coordinator has their own unique check-in process, but an arrival typically includes a thorough presentation of the property, any possible recommendations of restaurants or activities in the area, and anything else involved with making sure you are properly settled in.

Although the Guest Services Coordinator physically leaves the property after check-in, they are essentially with you throughout your entire stay. Our plan is for your stay to go completely uninterrupted, but of course things happen (even in paradise!). Should any problems/inconveniences occur during your stay, the Guest Services Coordinator is only a call away, and will handle the situation in a timely manner, guaranteed!

When it comes time for departure your Guest Services Coordinator will come to the property and bid you farewell, providing a bittersweet ending to what is hopefully the most enjoyable vacation of your life!

The best way to really see how a Guest Services Coordinator can impact your stay is to read the reviews for any of our vacation homes. Yes, you’ll find mention of a beautiful, clean, well-maintained and fully equipped property, but you will also find mentions of the particular Guest Services Coordinator involved in that stay and how he/she helped make the trip memorable and enjoyable.

To meet our Guest Services Coordinator team, visit our Meet Our Staff page. Ready to experience the Last Key Realty difference for yourself? Browse and reserve our vacation homes right here on our website to start planning your Key West adventure. We look forward to displaying our unrivaled guest services to you on your next visit to Key West!

Key West is BACK IN ACTION and ready to welcome all Conch lovers from around the world!