FAQs

Great! We offer a number of options for reserving a vacation home. Our website gives you the ability to request a booking online via credit card through the individual listing page. You can also send us an email through the listing page inquiry form or directly at [email protected] with any questions or to request a reservation. Our reservation process is completely electronic to make it easiest for our guests, however, we are real people who answer our phones so we are happy to speak to you at length before any reservations are made. You can reach us directly at 305-292-6266, 7 days per week.

Stop! Halt! Beware! All of the rental homes listed on our website are managed exclusively by Last Key Realty, and we do NOT advertise on Craigslist or other similar sites. These sites are known for scammers. We do advertise through the HomeAway.com brand site (VRBO.com, VacationRentals.com, etc.) If you are ever questioning a listing that you also see on our website, please call us directly at 305-292-6266 to confirm.

Key West rental regulations require that a home have what is called a "Transient Rental License" in order to be rented for less than a month at a time. Any home that does not have this license may only be rented with a monthly lease. Those homes that do have transient rental licenses, which are quite a commodity in Key West due to the termination of issuance of these licenses, rent for a significantly higher rate "per night" or "per week" than those non-transient homes which can only be rented by the month. Each tab in our Rental Properties menu allows you to filter by "Nightly & Weekly Rentals" versus "Monthly Rentals" for your convenience.  Entering your exact dates of travel in the rental search bar will produce only the results available over those dates.  If you are interested in comparing a month in a monthly home to a multi-week stay in a transient home, simply click "Flexible Dates" in the search bar to return both sets of options.

Our large (4+ bedroom) nightly rentals have a 4 night minimum stay requirement over weekends (stays that include Friday and/or Saturday night(s)), but can be rented for 3 nights during the week. Our smaller (1-3 bedroom) nightly rentals have a 3 night minimum stay requirement for weekend and weekday stays.

Last Key Realty accepts payment via credit card, check, and wire transfer. We require an estimated 50% upfront to confirm your reservation. The full balance is due 30 days prior to check-in. If you are confirming a rental within the 30 day period before check-in, payment will be due in full at reservation time.  We do accept payment via credit card through our online booking system on this website.  If you prefer a different method of payment, please contact us directly to reserve your home.

Your initial deposit is 100% refundable as long as you notify us of cancellation before your final payment deadline (30 days from check-in for a stay under 29 nights, or 60 days prior to check-in for a monthly rental). Inside of your final balance deadline, your payments are non-refundable unless you have taken out a trip insurance policy, which we can quote you for until your final payment is made. Trip insurance generally costs about 7.6% of the rental total. Inquire with us for details.

With your Last Key Realty Vacation Rental, you receive the services of a full-time Guest Services Coordinator who will contact you prior to arrival to schedule your arrival at your home when you get to the island. Anything that happens during your stay, we are here to assist you. Our mission is to make your stay as enjoyable as possible.

BY AIR: It is easiest to fly directly into Key West International Airport, which is a destination for most major airlines. If flying into Miami or Ft. Lauderdale, the drive is about 4 hours without stops. To make the most of your vacation, fly into Key West (airport code EYW.) Taxis are lined up outside the airport to get you anywhere on the island.

BY SEA: The Key West Express Ferry runs from Marco Island and Ft. Myers Beach to Key West and drops you right in the Historic Seaport area. The travel time is approx. 3.5 hours from port to port. There are taxis available from the ferry arrival terminal to take you anywhere on the island.

BY CAR: Driving down the Overseas Highway is a beautiful, scenic trip filled with water views and island features along the way. The drive from Miami takes about 4 hours without stops.

At Last Key Realty we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information—specifically, your mobile phone number and any SMS communications related to your stay.

This SMS Privacy Policy outlines how we use SMS (Short Message Service) to communicate with guests and what choices you have regarding those communications.

1. Information We Collect

When you make a reservation through platforms like Airbnb, Vrbo, or other booking channels, you voluntarily provide your mobile phone number as part of the reservation process. This number may be used by our team to send you time-sensitive updates related to your reservation.

We may collect the following data:

  • Your name

  • Your mobile phone number

  • Your reservation details (check-in/out dates, property address)

  • Any messages or responses you send via SMS

2. How We Use SMS Messaging

By booking one of our listings, you consent to receive SMS messages from us at the phone number provided during the reservation process. These messages are strictly for the purpose of facilitating your stay and may include:

  • Booking confirmations

  • Check-in and check-out instructions

  • Welcome and onboarding information

  • Urgent updates regarding your reservation or property

  • Support and assistance during your stay

We do not send marketing or promotional content via SMS unless you have separately opted into such communications.

3. Legal Basis for Messaging

Your consent is obtained at the time of booking, where you are informed (either in our listing description or booking message) that your phone number may be used for stay-related messaging. This consent serves as our legal basis for processing and sending transactional SMS messages.

4. Opt-Out and Your Choices

You may opt out of receiving SMS messages at any time by replying STOP to any of our texts. Once we receive your opt-out request, we will confirm your removal and cease further messaging unless reauthorization is granted.

Please note that by opting out, you may miss important updates regarding your reservation, which could affect your stay.

5. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any fees incurred as a result of receiving our SMS messages.

6. Data Sharing and Retention

We do not sell, rent, or share your mobile phone number or SMS-related data with any third parties for marketing purposes.

We retain SMS logs for internal record-keeping and support purposes for a limited time, after which they are securely deleted unless required by law or contractual obligations.

7. Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.

8. Updates to This Policy

We may update this SMS Privacy Policy from time to time. If changes are made, we will update the effective date at the top of this policy and, when applicable, notify users through an updated listing description or direct message.