Here is what you can expect when traveling to see us now that the Keys is open to visitors as of June 1:
All reservations confirmed after March 22, 2020 are fully refundable or transferrable in the case of further COVID-19 impact on Monroe County.
If your reservation was confirmed prior to March 22 and you are unable to travel, please contact firstname.lastname@example.org for our deferral option.
During the shutdown all of our homes have been deep cleaned with a special focus on sanitization.
We have enhanced our end-of-rental professional cleaning processes to incorporate the best available disinfectant products. This is performed between every guest stay.
For those who want some extra peace of mind, we offer a Pre-Stay Steam Sanitization Service. This is a full property treatment immediately prior to your arrival: this service includes a high heat steaming of all soft surfaces as well as an additional wipe down of all high-touch surfaces with disinfectant. Please request this additional service at least one week prior to your arrival.
Though we much prefer to meet guests at our homes for an in-person welcome, the current state of our community health requires we adjust this process. Don’t worry, your arrival will still be seamless. We have incorporated a contactless arrival & departure into our stays, but you’ll still have access to our Guest Services Staff before, during, and after your stay via our state-of-the-art technology solutions.
If you need an in-person property visit while in residence (maintenance, etc), we will ask that you vacate the property for our team during that short time.
A minimum 24 hour opening between stays has been incorporated into our June & July summer calendars. We will be unable to accommodate late check outs during this time period (standard check out is 10AM.)
The Keys are a welcoming escape for the current state of our crazy world, but please remember that our local residents are very concerned for community health and safety. It is expected that all Last Key guests are committed to doing your part to reduce the risk of exposure to COVID-19.
You can be ready to do this by:
- Bring your mask – facial coverings are required in public locations (restaurants, shops, public transportation) per County directive.
- Bring your supplies – we are a tiny island with limited supplies. Our stores are still short on toilet paper, paper towels, hand soap, hand sanitizer – so please plan to bring as much of your own as you can with you.
- Support local, even at home – our vacation homes are an ideal spot to bring your carry out lunch or dinner. If dining out, restaurant capacities are still limited and patience with these establishments is requested as we all figure out the “new normal.”
- Respect our systems – Part of the specific challenge to the Keys is our limited medical resources. If you are symptomatic in any way please do not travel.
Educate yourself on our local happenings in relation to COVID-19 here: https://www.monroecounty-fl.gov/1169/COVID-19-Coronavirus