Here is what you can expect in this new age of travel with Last Key Realty:
All reservations confirmed after July 15, 2020, are fully refundable until 21 days prior to your arrival. No penalty or cancellation fees if cancellation received outside of 21 days from arrival.
If your reservation was confirmed prior to July 15 and you are unable to travel, please contact firstname.lastname@example.org for your cancellation policy.
If you are within 21 days of your arrival and a COVID-related cancellation has come up, please contact email@example.com.
We have enhanced our end-of-rental professional cleaning processes to incorporate the best available disinfectant products. This is performed between every guest's stay.
For those who want some extra peace of mind, we offer a Pre-Stay Steam Sanitization Service. This is a full property treatment immediately prior to your arrival: this service includes a high heat steaming of all soft surfaces as well as an additional wipe down of all high-touch surfaces with disinfectant. Please request this additional service at least one week prior to your arrival.
Though we much prefer to meet guests at our homes for an in-person welcome, the current state of our community health requires we adjust this process. Don’t worry, your arrival will still be seamless. We have incorporated a contactless arrival & departure into our stays, but you’ll still have access to our Guest Services Staff before, during, and after your stay via our state-of-the-art technology solutions.
If you need an in-person property visit while in residence (maintenance, etc), we will ask that you vacate the property for our team during that short time.
The Keys are a welcoming escape for the current state of our crazy world, but please remember that our local residents are very concerned for community health and safety. It is expected that all Last Key guests are committed to doing their part to reduce the risk of exposure to COVID-19.
You can be ready to do this by:
- Bring your mask – facial coverings are required in public locations (restaurants, shops, public transportation) per County directive.
- Bring your supplies – we are a tiny island with limited supplies. Our stores are still short on toilet paper, paper towels, hand soap, hand sanitizer – so please plan to bring as much of your own as you can with you.
- Support local, even at home – our vacation homes are an ideal spot to bring your carry-out lunch or dinner. If dining out, restaurant capacities are still limited and patience with these establishments is requested as we all figure out the “new normal.”
- Respect our systems – Part of the specific challenge to the Keys is our limited medical resources. If you are symptomatic in any way please do not travel.
Educate yourself on our local happenings in relation to COVID-19 here: https://www.monroecounty-fl.gov/1169/COVID-19-Coronavirus
Read more about what to expect as a visitor here: https://fla-keys.com/news/article/10775/